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Sunkro

Setup and support

Set up with you, then supported.

We set Sunkro up with you, train your managers, then a contact person stays available, for you and for them.

Setup

Setup

  1. A demo on your case

    Your needs, your services, your contracts, your questions: we start from your situation, then you get a quote based on your real number of employees.

  2. Your staff list

    A simple Excel template to fill in. We import your employees and, if you start mid-year, their balances.

  3. Short, practical training

    On site, anywhere in Switzerland, or by video: with your managers, we create your templates and your first schedules. Your employees just install the app.

  4. Close follow-up

    Review sessions with your managers: Sentinel alerts read through together, gaps corrected.

  5. Support that stays

    By phone or email, in French, German or English: your contact stays available, for you and for your managers.

Your contact For the whole team

Someone who knows your business answers your questions about schedules, hours or the app, for you and for your managers.

Contact us

Support

A question, someone who answers.

01 / 05
Phone 01 / 05 08:30

A manager calls.

A shift swap to sort out before noon: your contact walks them through it. Monday to Friday, 08:30 to 11:30 and 13:30 to 17:00.

+41 77 498 75 03
Email 02 / 05 10:15

A report to correct.

A message to support@sunkro.ch, and the answer comes from someone who knows your business.

support@sunkro.ch
Follow-up 03 / 05 Monday

The review with your contact.

Sentinel alerts read through together, and gaps corrected.

Gaps corrected
Sunkro Helper 04 / 05 21:00

In the evening, the guide.

Sunkro’s guide, step by step, to find a quick answer at any time.

Sunkro Helper
Webinar 05 / 05 Monthly

What’s new, live.

A monthly webinar presents what’s new and answers your questions. The invitation arrives by email.

Invitation by email
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Questions

What people often ask us.

Another question? .

Not long. As soon as we receive your staff list, we prepare your Sunkro account. Then there is one training session with your managers: for around ten employees, two hours are usually enough.

We train your managers, who create the schedules and approve the hours, on site anywhere in Switzerland or by video. For your employees, getting started is immediate: they see their schedule, clock in and sign their monthly report in the app.

Yes. Your Sunkro contact is theirs too: they can call or write for any question about schedules, hours or the app. Each month, a webinar also presents what’s new and answers their questions.

By phone on +41 77 498 75 03, Monday to Friday, 08:30 to 11:30 and 13:30 to 17:00, or by email at support@sunkro.ch. Support answers in French, German and English.

Simply. Setup, training, follow-up and support are billed once, at the start; only support outside its hours is billed by the hour, except for a serious outage. After that, only employees scheduled at least once in the month are billed: an extra who doesn’t work that month costs nothing, a director who doesn’t clock in isn’t billed, and your accountant’s access is free.

Demo 30 minutes

30 minutes to show you.

You bring your questions. We show you your schedule in Sunkro.

Next feature 01 / 07 Scheduling Your week, in a few clicks.
30-min demo